1 . History and Current State of the Postal Sector

he change in the postal sector over the past 20 years and in particular the are transforming the postal services industries such as institutional, market and ents. Taking the argument from here this paper defines the four major response erators all across the world to analyse how different firms and countries are enges of increased competition and changing consumer behaviour, also in ing liberalisation of postal markets. Finally the paper looks at the emerging and information technology on the postal services industry. that while the past changes have been driven mainly by deregulation policies, ikely to be driven by the information and communication technologies (ICT). xplores the dual role of ICT both as a change driver and as an opportunity for tors to successfully transform into modern adaptive enterprises, thereby turning n opportunity to become high-technology services firms. 5 CH 1015 Lausanne Switzerland Tel: + 41 21 693 0036 Fax: +41 21 693 0020 http://cdm.epfl.ch